Shipping and Delivery Policy

Last updated: April 2026

Thanks for buying at Nutricity Mexico. We pledge to deliver your orders in a timely and reliable manner.

Order Processing (Handling Time)

All orders are processed within 1 to 3 business days (excluding weekends and holidays).

Once your order has been processed and sent, you will get an email confirmation with monitoring details.

Shipping Time (Transit Time)

Delivery times vary with your location.

The estimated transit time is 4 to 20 business days.

Keep in mind:

The estimated delivery times for your specific location will be shown during the purchase process.
Delays may occur due to customs processes, problems with the carrier or high demand seasons.

Shipping Coverage

We conduct shipments throughout Mexico and to selected international destinations. The availability and delivery times are shown after purchase.

Order Tracking

Once you have sent your order, you will get an email monitoring number to monitor your sending in real time.

Customs, Taxes, and Tariffs

All prices in nutrity.mx include applicable taxes and tariffs as appropriate. In most cases, you will have to pay no additional charges at the time of delivery.

Damaged, Lost, or Incomplete Packages

If your order gets damaged, lost in traffic or incomplete, we are here to help you:

Damaged items: Contact us within 48 hours of delivery with clear photos of the product and packaging.
Lost packages: If the tracking does not show updates or the order is not delivered within the estimated time, please contact our support team.
Missing items: Report any missing items within 48 hours of receiving the order.

After verification, we will offer a replacement or reshipment at no additional cost.

Notice about Incorrect Address

Clients are responsible for providing precise shipping details. If an incorrect address is provided: